Finding the right service to manage repairs and maintenance for your fleet is key to any business’s success in the modern market. A good truck repair shop will work with your company as a partner, rather than just another vendor for services. When it comes to creating business success, the team at Dieseltech understands the importance of committing to that partnership, so both parties can achieve their operational goals. To guide you through the process of finding the right heavy truck maintenance shop, we have listed a few helpful tips below.
Tips for Choosing the Right Truck Repair Shop
Quality of Service
One of the first things you will need to consider is the quality of service the truck repair shop can provide. It can be difficult to get a solid idea of exactly what you can expect in terms of the overall quality and consistency of the service, but you can start by asking informed questions about the company’s procedures and routines.
Here are several question examples you can ask the truck repair shop:
- What is the actual repair service process?
- Do they have a testing procedure to reduce any possible mistakes made by a technician before, during and after repairs?
- Can they provide detailed metrics documenting their past work and required maintenance?
A reliable fleet management service will be able to provide clear answers to questions like these. In some cases they will even be able to provide examples of how they will monitor and keep you updated about the status of your fleet.
Overall Capabilities
When searching for the right heavy truck maintenance shop, it is important to start your search with the options that can cater to your specific needs. Consider the size of the fleet you have, how often you require repairs and regular maintenance, and how much you may rely on a truck repair shop versus keeping some repairs and maintenance jobs in the house. You can evaluate whether a fleet maintenance service will be able to handle your needs based on these considerations. You can also inquire about the type of training a certain shop’s technicians have, as well as the type of diagnostic software they work with. Take the time to ask about the volume of work a truck repair shop typically handles as well.
Price
One of the biggest considerations will be the overall cost of a repair shop’s services. When you think about your company’s budget and how these repair and maintenance costs will fit, you may be tempted to go with the cheapest option. This can often lead to situations where you end up with an inadequate truck repair service, which leads to additional costs and lost time. While one service may only charge $100, they may not have the resources to get your vehicles repaired promptly. What you save in repair costs, you may end up losing in lost profits. Evaluating your truck repair shop options based solely on price is less reliable than considering your overall return on investment.
Communication
A major consideration when choosing a truck repair and maintenance partner for your company’s fleet is communication. It is important to find a repair service that is ready and willing to provide you with regular updates about your vehicle repair status. An open line of communication between you and your fleet service provider is essential, and anyone who only offers limited hours or means for communication might not be your best option. One way to make sure you have a constant line of communication is to establish contact at the repair shop to whom you can always refer to any questions or concerns. Building this relationship will go a long way towards helping your company’s fleet operations continue to run smoothly and efficiently.
Selecting a truck repair shop to manage your fleet’s regular maintenance and repairs is a process that can take some time. It is important to consider the factors listed above to ensure you get the right repair service for your specific needs. At Dieseltech, our staff is fully committed to ensuring each one of our client’s fleet repair and maintenance requirements is being met. Our company is proud to offer a wide range of quality services that help our clients keep their businesses running smoothly also Dieseltech can directly bill ICBC for mechanical damage on commercial trailers, medium-duty trucks, and heavy-duty trucks caused by an insurable incident. With Dieseltech keeping an eye on your fleet, you can rest assured that your truck repair and maintenance services are well looked after at all times.
For more information about how we can assist your company with our vehicle repair and maintenance services, feel free to contact one of our Dieseltech’s friendly staff members today!